Queues & supervisor access
Operator Console monitoringView current queues and choose which ones a supervisor can see.
Tenant admin only
You need tenant admin access to manage supervisor queue grants.
Checking access…
Pause reasons
Agents pause first, then choose a reason. Changes apply to future pauses.
Off by default. Pause and Resume continue to work without a reason.
Reason availability
Choose which saved reasons agents may pick.
Current queues
Choose a queue to view its settings and access.
Loading queues…
No queues are currently available.
No queues match your search.
| Queue name | Agents | Supervisors | Service level | Require a pause reason | Action |
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Scroll to reach every queue
Select a queue to see its agents and supervisors.